If you decided to start using one of the chatbots, you are now among the growing number business looking to use this computer program. However, there are not only a high demand of these solutions but also many options to choose from. So, how to choose the best chatbot that suits your needs?
Whosishosting.com portal gives us the top 9 chatbot plug-ins available for enterprises running a website on WordPress.
Free Live Chat + 24/7 Automated Bot
This free plug-in works best in combination with a live support agent. In order to learn, this chatbot first requires you to answer customer questions yourself. Based on your responses, the chatbot develops response sets and learns to match user questions with the relevant keywords that you provided in previous interactions.
After this, the chatbot can answer user questions on its own. As a result, it allows you to offer 24/7 customer support to your website visitors.
You can switch back to live support with one click whenever you want. This is useful if you want to help a customer out with a more intricate problem. The bot will also provide response shortcuts that it has developed, giving live agents options they can use to quickly reply to customer inquiries. Additionally, the bot will automatically transfer a question to live support if it doesn’t understand something. This popular plug-in lets you run a hybrid chatbot and live agent customer support system or keep it completely automated.
IBM Watson Conversation
Watson Conversation is a chatbot service offered as one of IBM’s many AI services. It allows you to create your own chatbots to place on your WordPress website. From your plug-in settings page, you can choose which pages and posts you want the chatbot to appear on. You will also be able to customize the appearance of the chatbot.
This chatbot is designed to talk to your website visitors about anything you want. It could be used for:
- greeting customers;
- helping them navigate your website;
- assist them in finding products, or;
- answering their simple questions.
You set the rules for the chatbot responses when you build the bot.
VirtualSpirits is a paid chatbot but can be tried out for free with their 30-day trial. The company offers different plans depending on your business size and how many site visitors you receive.
This chatbot provides automatic support to customers in multiple languages: English, Spanish, French, Russian, German, Dutch, Hebrew, Arabic, Italian, and Portuguese. This makes it an excellent addition to any non-English website. Chatbot plug-ins in languages other than English are rare.
VirtualSpirits gives you many templates to choose from to fit your specific goal. For example, they have templates for:
- lead generation;
- customer service;
- conversion optimization;
- e-commerce assistance.
Lead generation chatbots will collect phone numbers and email data from your visitors that you can use for following up with potential customers. Their e-commerce template will help customers find products in your store.
You can personalize your chatbot with your choice of colors, images, and logo. Make the chatbot fit the voice of your brand by editing the existing provided scripts. Monitor your bot and switch to live chat whenever you want to intervene with your automatic responses. Overall, VirtualSpirits gives you many options to fit their chatbot to your brand and goals.
Collect.chat was designed specifically for collecting data from your website visitors. Using this chatbot, you can gather customer feedback and opinions which will enable you to better provide them with what they want. Design and script your own chatbot using a simple drag-and-drop interface. You can make it look how you want and say what you want.
For example, ask your website visitors how they like your site’s navigation or what they think of your store prices. Your collected data is then visually displayed through Collect.chat’s in-depth analysis. Using this data, you can improve your services to meet the needs of your customers.
Installing Collect.chat is easy. All you’ll need to do to get set up is copy and paste a snippet of code into your website.
The basic chat interface is available for free. However, this free plan will limit your responses to 30 per month. If you reach this limit or want more integrated features, such as email notifications when you get a response, consider Collect.chat’s paid plans.
Gobot is a chatbot used to automatically solicit email addresses from your website visitors. Use the chatbot to present your visitors with forms, surveys, or polls for collecting valuable information. The chatbot plug-in also acts as automated customer service and a meeting scheduler. You will require a paid Gobot account to take advantage of some of these features.
The goal of Gobot is to hold onto website visitors who would otherwise leave your site and never return. Instead, it allows you to collect their emails, so you can nurture them into paying customers through marketing campaigns. Connect Gobot to MailChimp or AWeber to build your email list automatically.
Gobot gives you options of using their pre-written templates or you can write your own chatbot script. Their drag-and-drop bot builder makes it easy to develop intelligent scripts to respond to your customers with.
You can even craft targeted messages to appear in your chatbot based on the pages your visitors are viewing or the point on a page they have scrolled to. Trigger your Gobot to start a conversation with a customer after they’ve been on your website for a pre-specified amount of time.
As a result, you can collect a segmented email list based on people’s interactions with your website, allowing for targeted email marketing.
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