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How do you handle delayed payments?

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How do you handle delayed payments?

Paying invoices on time is our customers’ responsibility. There are steps:

  1. Our automated system sends invoices 7 days before the due date;

  2. Clients can pay outstanding invoices using payment methods listed here.

If invoices are not paid until:

  1. 1 day after due date – services are suspended;

  2. 2 days after due date – 1 € late fee is added;

  3. 3 days after due date – services are terminated;

  4. 7 days after the due date – services are deleted beyond recovering.

Attention #1: If an invoice is paid during service suspension time, our system will automatically re-enable it after successful payment.

Attention #2: All terminated servers are deleted from our system without the possibility of recovering them.

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