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How to cancel an invoice?

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Checkout & Billing

Here you'll find most common billing related questions and answers.

How to cancel an invoice?

All unpaid invoices can be canceled only by our Human Assistant. So once you contact us (via Live Chat or...

How can funds be added to the account balance?

If you want to add funds to your account, you need to login to your account and click on Balance....

How do I need to verify my order?

Our system automatically processes all orders to prevent and combat fraud and stolen credit cards. If your order has been...

PayPal Billing Agreement

PayPal Billing Agreement is one of our supported payment methods. This payment method allows to set up an automatic payment...

How to disable auto-renewal?

While it is recommended to keep auto-renewal enabled to prevent service downtime, you can disable the auto-renewal feature at any...

How to automatically renew your services?

Auto-Renewal feature saves your time and ensures continual usage of your services without downtime. In Hostens, automatic payment methods are...

How to extend the invoice due date?

If you have an issue with renewing your services, as a one-time exception, we can extend the invoice due date...

Payment issues

There may be various reasons why problems may arise in paying for the extension of services, for example, restrictions on...

What to do if an invoice still appears as unpaid after the payment

If you just paid, but the service is still not active and you see the pending status, please make sure...